Privacy Policy

Last Updated: 25 August 2026

SAVOUR ("SAVOUR," "we," "us," or "our") operates the restaurant and shisha lounge located at Villa 505, Jumeirah 3, Dubai, United Arab Emirates, together with the website savourdxb.com (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Website, make a reservation, contact us, subscribe to our newsletter, or otherwise interact with us, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations. By using our Website or our services, you agree to the collection and use of information as described in this Privacy Policy.

The Personal Data We Collect

When you make a reservation through our Website or via WhatsApp, we collect your name, phone number, email address, and your preferred date, time, and party size. When you write to us through the contact form on our Website, we collect the details you provide, including your name, email address, and the content of your message. If you subscribe to our newsletter, we collect your email address for that purpose. We may also receive information you choose to share with us through Google Reviews or our social media pages on Facebook and Instagram. In addition, because our Website uses Google Analytics and the Meta Pixel, we automatically collect certain technical information when you browse the Website, including your IP address, device and browser type, pages visited, and general browsing behaviour, which helps us understand how visitors use our Website and helps us reach relevant audiences through advertising on Meta platforms.

Cookies & Similar Technologies

Our Website uses cookies through Google Analytics and the Meta Pixel. Google Analytics helps us understand how visitors interact with our Website, such as which pages are viewed and how long visitors stay, while the Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram and to show our advertising to people who may be interested in SAVOUR. These tools may set cookies on your device and, in the case of the Meta Pixel, may share information about your visit with Meta in accordance with Meta's own data policy. You can control or disable cookies through your browser settings at any time, and you can learn more about how Google and Meta handle data through Google's and Meta's own privacy policies.

Sharing of Your Data

We do not sell your personal data. We share your data only with the service providers that support our operations, such as our website hosting provider, our reservation and WhatsApp messaging channels, our email and newsletter provider, and Google and Meta in connection with the analytics and advertising tools described above. We may also disclose your data to government or regulatory authorities in the United Arab Emirates where we are required to do so by law.

Data Retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purpose for which it was collected, such as maintaining a record of your reservation, responding to your enquiry, or keeping you subscribed to our newsletter until you unsubscribe, or as otherwise required to meet our legal obligations under UAE law.

Your Rights

Under the UAE Personal Data Protection Law, you have the right to ask us what personal data we hold about you, to ask us to correct any information that is inaccurate or incomplete, to ask us to delete your personal data subject to any legal exceptions that may apply, to object to or ask us to restrict certain processing of your data, to withdraw your consent at any time, including by unsubscribing from our newsletter, and to request a copy of your data in a portable format. You can exercise any of these rights by writing to us at:

Age Restrictions

Our shisha lounge service is intended only for guests who meet the legal smoking age under UAE law. We do not knowingly collect personal data from children, and if we become aware that a child has provided us with personal data, we will take steps to remove it.

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page along with a revised "Last Updated" date, and we encourage you to review it periodically.

Complaints

If you have any concerns about how we handle your personal data, please contact us first at marketing@savourdxb.com so that we can address them directly. You may also raise a complaint with the UAE Data Office, the federal authority responsible for enforcing the UAE Personal Data Protection Law.

Contact Us

If you have any questions about this policy or wish to reach us directly, you can contact SAVOUR using the details below.